All articles, A to Z
Every Zinola for Business help article for India — 66 in all.
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- Accept an invitation to help run a pageGetting started · The owner asked you to manage their listing. Find the invite, accept or decline it, and see what a manager can do.
- Add a banner to your pagePhotos · Upload a wide banner for the top of your page, or use a gallery photo as your cover. Landscape 16:9, ideally 1920 × 1080 pixels.
- Add a new business pageGetting started · Create a page for a business that isn't on Zinola yet. Search first, then fill in four fields to start a draft.
- Add details to a photoPhotos · Caption a photo with a title, the area, the month you finished, the service and a short note. Every field is optional.
- Add or change your logoPhotos · Add the logo that shows beside your business name in search and on your page, from the website or the business app.
- Add photos to your galleryPhotos · Add up to 24 photos of your work, JPEG, PNG, WebP or AVIF up to 2 MB each. Three are needed to publish.
- Add projects and before-and-after photosPhotos · Show your best jobs with a finished photo, a short description and an optional before and after. Edited on business.zinola.in.
- Add questions people ask (FAQ)Your listing · Write down the questions customers ask every week, up to 6, with short answers. Edited on business.zinola.in.
- Add services and pricesYour listing · List the jobs you do most with a starting price, a unit and a photo. One priced service is needed to publish.
- Add your address, pincode and GST numberYour listing · Add your shop address and pincode, and an optional GST number that ticks an item on your listing health checklist.
- Answer questions about your eventEvents · Reply to neighbors' questions under Questions for the host. Answers are public and the asker is told.
- Ask a customer for a reviewReviews · Make a one-time review link on business.zinola.in and send it on WhatsApp. Reviews through it are marked Verified.
- Ask for a channel we don't support yetChannels · Tell Zinola you want Google Business Profile or other tools connected, and how to bring those leads in meanwhile.
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- Change your page addressOverview & publishing · Pick the zinola.in/b/ link for your page. 3 to 30 characters, once every 30 days, and old links stop working.
- Choose the areas you coverYour listing · Pick the neighborhoods you travel to, or a whole city, state or all of India. Areas are needed before you publish.
- Choose which business alerts ringNotifications · Turn push on or off for Enquiries, Reviews, Your listing and Team & account on the website or in the app.
- Claim your business listingGetting started · Your business may already be on Zinola. Claim it free on zinola.in or in Zinola for Business, and we call to check it's yours.
- Contact Zinola for Business supportAccount & settings · Email hello@zinola.in for anything about your business page: claims, phone changes, ownership transfers and takedowns.
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- Edit or cancel an eventEvents · Change an event's details or call it off. Guests who said Going or Maybe are told about time, place and cancellations.
- Edit or remove your reply to a reviewReviews · Change your reply to a review in the business app, or remove it on the app or the website.
- Edit your listing in the app or on the websiteYour listing · What you can edit in the business app and on business.zinola.in, and which fields to change on the website.
- Edit your name, category, trades and descriptionYour listing · Change your business name, category, the trades you take on, your tagline and your description, and what each one does.
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- Find your business notifications and ActivityNotifications · Use the bell on business.zinola.in and the Activity screen in the app to see leads, reviews, follows and team news.
- Find your way around the Leads tabLeads & enquiries · What the numbers at the top of the Leads tab mean, and how to filter enquiries by channel or date on the website and the app.
- Forgot, set or change your passwordGetting started · Reset a forgotten password, set one if you joined with Google, or change it, all on business.zinola.in.
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- Hand your business to someone elseAccount & settings · Transfer ownership of your Zinola business page by emailing hello@zinola.in. Here's what to send us and what stays the same.
- How does a business get the verified tick?Overview & publishing · The tick means Zinola checked the business and its owner. It comes from an approved claim, not a phone check or payment.
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- Import leads from a spreadsheet (CSV)Leads & enquiries · Bring enquiries from Excel, Google Sheets or another listing site into your Leads tab with a CSV file.
- Invite someone to help run your pageTeam · Add staff or family as managers. Only the owner can invite, and they join once they accept from their own account.
- Is Zinola for Business free?Account & settings · Listing, claiming, leads, reviews, team and channels are free. Nobody can pay for ranking, the tick or removing reviews.
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- Link your Google, Instagram, Facebook and YouTubeYour listing · Add links to your Google Business Profile, Instagram, Facebook and YouTube pages so customers can see more of your work.
- Live, draft and taken down: what they meanOverview & publishing · The three states a business page can be in, who can change each one, and how to take a live page down.
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- Manage more than one businessAccount & settings · Switch between the businesses you own or help run, on the website or in the app, from one Zinola account.
- Mentions and followers of your businessAccount & settings · Get told when neighbors follow or mention your business, and find your followers and mentions on zinola.in.
- Move a lead through its stagesLeads & enquiries · New, Talking, Quoted, Won and Lost: what each lead stage means and how to change it on the website or in the app.
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- Post an event as your businessEvents · Host a workshop, launch or get-together. It shows on Zinola's Events page, your business page and to neighbors nearby.
- Print a review QR code posterReviews · Make an A5 poster with a QR code on business.zinola.in so customers at your shop can scan it and leave a review.
- Publish your business pageOverview & publishing · A draft needs a description, 3 photos, a priced service and the areas you cover. Then the owner publishes it.
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- Remove a manager or withdraw an inviteTeam · Take someone off your business team, or cancel an invite they haven't accepted. Only the owner can.
- Reply to a leadLeads & enquiries · Answer an enquiry from the Leads tab. Your reply goes by email, SMS, Zinola chat or back on WhatsApp, Instagram or Messenger.
- Reply to a review of your businessReviews · Post a public reply under a customer's review from the Reviews tab, and tips for answering good and bad reviews.
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- Save a note on a leadLeads & enquiries · When a lead left no phone or email, what you write is saved as an internal note only your team can see.
- See who's coming to your eventEvents · See who said Going, Maybe or Can't go to your business event, and download the list on the website.
- Sell on the marketplace as a businessAccount & settings · Post a marketplace listing as your business on zinola.in or the Zinola app with Post as. Buyer messages become leads.
- Send us feedbackAccount & settings · Tell the Zinola team what to improve with the Feedback button on business.zinola.in, or by email from the app.
- Set opening hours and emergency calloutsYour listing · Set the hours you're open each day, mark the days you're closed, and say whether you take emergency callouts.
- Set your price band, payment modes and highlightsYour listing · Show a ₹ to ₹₹₹ price band, the payment modes you take, and up to 6 highlights. Edited on business.zinola.in.
- Sign in to Zinola for BusinessGetting started · Use your Zinola account on business.zinola.in or the business app, and what to do if you joined with Google.
- Sign out of Zinola for BusinessAccount & settings · Log out on the website or in the business app, and what happens to your notifications when you do.
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- What can I do about an unfair review?Reviews · You can't delete a review, but you can report one that breaks the rules and reply calmly. Here's how.
- What can owners and managers do?Team · What a page's owner can do that a manager can't, and which changes go through Zinola's team by phone.
- What do review badges and the six ratings mean?Reviews · What Verified, User review and Checked by Zinola mean on a review, and the six details customers can rate.
- What does “Continue as” mean when I sign in?Getting started · Already signed in on zinola.in? Carry on as yourself with one click, or sign out and use another account.
- What happens while we check your claim?Getting started · What Claim received, We need a little more and Claim declined mean, where to update a claim, and what approval brings.
- What is a lead on Zinola for Business?Leads & enquiries · Leads are enquiries from your Zinola page, the marketplace, WhatsApp, Instagram, Messenger or a spreadsheet, all in one inbox.
- What's on the listing health checklist?Overview & publishing · The eight checklist items, what ticks each one, and the four you need before a draft page can be published.
- What's on the Overview tab?Overview & publishing · Page views, call taps and WhatsApp taps over 30 days, what people search, your listing health and your newest leads.
- Why are marketplace messages in my leads?Leads & enquiries · Buyers who message about a listing posted as your business arrive as leads. Reply from the Leads tab into their Zinola chat.
- Why can't I reply after 24 hours on WhatsApp?Leads & enquiries · WhatsApp, Instagram and Messenger allow free replies only within 24 hours of the customer's last message. Here's what to do after.
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- Your business pages: the home screenGetting started · What each page card shows, what “needs attention” means, and the 30-day totals across all your businesses.
- Your phone and WhatsApp numbersYour listing · Why your listing's phone number is locked and how to change it, and how to add or update your WhatsApp number.
- Your Zinola for Business account settingsAccount & settings · Where to find your account settings, and how to change your name, email, password or mobile number.
Still need help?
Send a request and a person on the Zinola team will reply, usually within a working day.
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