What do review badges and the six ratings mean?
What Verified, User review and Checked by Zinola mean on a review, and the six details customers can rate.
- In the business app
- On business.zinola.in
Updated
Every review has a star rating from 1 to 5. Many also rate six details of the job, and some carry a badge that says how the review came about.
The badges
| Badge | What it means |
|---|---|
| Verified | The customer wrote it through a one-time review link you sent them. |
| User review | A customer wrote it on their own, or through your review poster. |
| Checked by Zinola | Our team has looked into this review. It's separate from Verified. |
A review can show both Verified and Checked by Zinola.
The six ratings
Besides the overall stars, reviewers can rate six things. Each one is optional:
- the quality of the work;
- turning up on time;
- keeping them informed;
- a fair price;
- owning up to mistakes;
- attitude.
The labels are a little shorter on some screens, such as “On time” or “Price”. Your page on zinola.in shows the averages for each, so customers can see what you're best at.
Reviewers can also tick “What stood out?” chips, such as on time, fair price or would hire again.
Your overall rating
Your star rating is the average of your reviews. The Reviews tab shows it in the rating card at the top, with how many reviews you reply to. Replying doesn't change the rating, but it does show new customers that you listen.
Nobody can pay to raise a rating, get a badge or have a review removed.
Related: Reply to a review, If a review seems unfair and, for customers, How review ratings work.
Common questions
What does Verified mean on a Zinola review?
What does Checked by Zinola mean?
What are the six ratings on a Zinola review?
Related articles
- Ask a customer for a reviewMake a one-time review link on business.zinola.in and send it on WhatsApp. Reviews through it are marked Verified.
- What can I do about an unfair review?You can't delete a review, but you can report one that breaks the rules and reply calmly. Here's how.
- The six ratings and “What stood out?”Zinola app · Rate quality, timing, updates, price, ownership and attitude on their own, and tap chips like Fair price or Would hire again.
- What do review badges mean?Zinola app · Verified, User review, Vouched and Checked by Zinola explained, and how they differ from a business's verified tick.