Live, draft and taken down: what they mean
The three states a business page can be in, who can change each one, and how to take a live page down.
- In the business app
- On business.zinola.in
Updated
Every business page is in one of three states: Draft, Live or Taken down. You'll find it under Settings › Visibility on the website, or More › Visibility in the app.
| State | What it means | What you can do |
|---|---|---|
| Draft | The page isn't in search yet. A new page you created starts here. | Finish the four required items, then the owner publishes it. |
| Live | Customers can find the page in search and on zinola.in, and get in touch. | Keep it up to date. To take it down, call us. |
| Taken down | Zinola took the page out of search. | Call us and we'll tell you why and what to fix. You can't switch it back on yourself. |
Check the state
On the website, open Settings and look at Visibility. In the app, the More tab shows LIVE or DRAFT next to Visibility.For a draft, finish what's listed
The card lists what's still to do before the page can go live. In the app, tap Edit the listing to fill it in.Publish when it's ready
The owner chooses Publish this page on the website or Publish page in the app. Managers see “Only the owner of this listing can publish it.”
Taking a live page down
There's no button for this. Email hello@zinola.in. We'd rather ask why first, in case it's something we can fix. See Take your page down.
If Zinola took your page down
We take a page out of search when something about it needs fixing. Email hello@zinola.in and we'll go through it with you.
See also Publish your page and The listing health checklist.
Common questions
Can customers see a draft business page on Zinola?
No. A draft isn't in search. Customers can find the page once the owner publishes it.
How do I take my business page off Zinola?
Email hello@zinola.in. There's no button for it, because we'd like to check whether we can fix the problem first.
Why does my page say “Taken down”?
Zinola took it out of search. Email hello@zinola.in and we'll tell you why and what needs fixing.
Related articles
- Publish your business pageA draft needs a description, 3 photos, a priced service and the areas you cover. Then the owner publishes it.
- Take your business page downHow to remove or close your business page on Zinola, and what Taken down means if Zinola did it.
- What's on the listing health checklist?The eight checklist items, what ticks each one, and the four you need before a draft page can be published.