Use quick replies in the business app
Acknowledge, Ask for details and Quote coming fill the reply box with a ready sentence you can edit before sending.
- In the business app
Updated
In the business app, three quick replies sit above the reply box on every lead. Tap one and a ready-made sentence appears in the box, so you can answer in seconds even while you're on a job.
| Quick reply | What it puts in the box |
|---|---|
| Acknowledge | “Thanks for getting in touch — we've got your enquiry and will come back to you shortly.” |
| Ask for details | “Happy to help. Could you tell us the area and roughly when you need this done?” |
| Quote coming | “We can do this. Sending you a price today — one of us will call to confirm the details first.” |
Open the lead
Tap Leads at the bottom, then the lead.Tap a quick reply
Its text replaces whatever is in the reply box.Edit it if you like
Add a name, a time or a price.Tap Send reply
It's sent the same way as any reply. See Reply to a lead.
Good to know
- A quick reply only fills the box. Nothing is sent until you tap Send reply.
- You can't change the three texts or save your own yet. Edit the words each time instead.
- Quick replies are in the app only. On the website, type your reply in the box.
- They aren't WhatsApp templates, so they don't get round the 24-hour reply window.
Common questions
Can I make my own quick replies in Zinola for Business?
Not yet. There are three fixed quick replies, and you can edit the text in the box before you send it.
Does tapping a quick reply send it straight away?
No. It only fills the reply box. You still tap Send reply.
Are quick replies on the business website?
No, they're only in the business app.
Related articles
- Reply to a leadAnswer an enquiry from the Leads tab. Your reply goes by email, SMS, Zinola chat or back on WhatsApp, Instagram or Messenger.
- Why can't I reply after 24 hours on WhatsApp?WhatsApp, Instagram and Messenger allow free replies only within 24 hours of the customer's last message. Here's what to do after.
- Move a lead through its stagesNew, Talking, Quoted, Won and Lost: what each lead stage means and how to change it on the website or in the app.