What happens while we check your claim?
What Claim received, We need a little more and Claim declined mean, where to update a claim, and what approval brings.
- On business.zinola.in
Updated
Every claim is checked by a person at Zinola; none are approved automatically. While we check, your claim's status shows on the business's page on zinola.in, in the banner where you claimed it.
What each status means
| What you see | What it means |
|---|---|
| Claim received | We've got it. Our team will call you, and may ask for proof that you run the business. This usually takes 2 to 3 working days. |
| We need a little more | We need more before we can verify you. Check your notifications for what's needed, then choose Update claim on the business's page. |
| Claim declined | We couldn't confirm it. Email hello@zinola.in to reopen it. |
Keep your proof ready
A GST certificate, shop license, utility bill or a photo of your signboard. If you work from home, photos of your work or your Instagram or WhatsApp Business page are fine.Take our call
We call the number you gave in the claim.Answer any request
If you see We need a little more, open the business's page on zinola.in and choose Update claim.
When it's approved
- You become the page's owner.
- The page gets the verified tick.
- Reviews and enquiries that arrived before you claimed it are now yours to answer.
- We tell you on zinola.in and in the business app.
Then open the page in Zinola for Business and work through its listing health checklist. See also Claim your business listing.
Common questions
How long does Zinola take to approve a business claim?
Usually 2 to 3 working days. A person from our team calls you first, and may ask for proof that you run the business.
Where can I see the status of my claim?
On the business's page on zinola.in. The banner where you chose Claim it shows Claim received, We need a little more, or Claim declined.
What do I do if my claim says “We need a little more”?
Check your notifications to see what our team needs. Then open the business's page on zinola.in and choose Update claim.
Related articles
- Claim your business listingYour business may already be on Zinola. Claim it free on zinola.in or in Zinola for Business, and we call to check it's yours.
- How does a business get the verified tick?The tick means Zinola checked the business and its owner. It comes from an approved claim, not a phone check or payment.
- Your business pages: the home screenWhat each page card shows, what “needs attention” means, and the 30-day totals across all your businesses.