Edit or remove your reply to a review
Change your reply to a review in the business app, or remove it on the app or the website.
- In the business app
- On business.zinola.in
Updated
You can change your reply to a review in the business app, or take it down on either the app or the website. You can't delete the review itself.
Edit your reply
Open Reviews in the app
Tap Reviews at the bottom of your business.Find the review
Your answer shows under it, headed Your reply.Tap Edit
Change the text.Tap Post reply
The new wording replaces the old one.
Remove your reply
- In the app: under Your reply, tap Remove.
- On the website: under your reply, tap Remove reply.
Once it's removed, the review shows as unanswered again. On the website it gets the Needs a reply chip back, and you can write a fresh reply whenever you like.
Things you can't do
- Delete or edit the review. Only the reviewer can change it. If you think it breaks the rules, see If a review seems unfair.
- Post more than one reply to the same review. Edit the one you have instead.
Related: Reply to a review.
Common questions
Can I edit my reply to a review on Zinola?
Yes, in the Zinola for Business app. Open Reviews, find your reply and tap Edit. On the website, remove the reply and post a new one.
How do I delete my reply to a review?
Tap Remove under your reply in the app, or Remove reply on the website. It's removed at once.
Can a business delete a bad review?
No. Only the reviewer can change or delete their review. You can reply, or report it if it breaks the rules.