Your phone and WhatsApp numbers
Why your listing's phone number is locked and how to change it, and how to add or update your WhatsApp number.
- In the business app
- On business.zinola.in
Updated
Your listing has two numbers: the phone customers call, and a WhatsApp number they can message. The phone number is locked; the WhatsApp number you can change any time.
Your phone number is locked
On the Listing tab, the phone shows as Phone · locked (in the app, Phone), with whether it's verified. It's the number we check, so you can't edit it yourself.
To change it, email hello@zinola.in with the new number. It goes back through our check.
Change your WhatsApp number
Open the listing
On the website, go to Listing. In the app, go to More › Edit the listing and scroll to Contact.Type the number
Enter it in WhatsApp number (in the app, WhatsApp), with the country code, such as +91 98404 44120.Choose Save changes
Customers can message you from your page.
How customers use them
Your page on zinola.in and in the Zinola app shows buttons to call or WhatsApp you. Each tap counts towards Call taps and WhatsApp on your Overview.
Enquiries customers send through your Zinola page land in your Leads tab.
Common questions
How do I change the phone number on my Zinola business page?
Can my WhatsApp number be different from my phone number?
Why does my phone number say pending?
Related articles
- Edit your name, category, trades and descriptionChange your business name, category, the trades you take on, your tagline and your description, and what each one does.
- Add your address, pincode and GST numberAdd your shop address and pincode, and an optional GST number that ticks an item on your listing health checklist.
- Find your way around the Leads tabWhat the numbers at the top of the Leads tab mean, and how to filter enquiries by channel or date on the website and the app.