Zinola Help CenterIndia

Send a message in a circle group

Write in a circle group, tag people with @, retry a message that failed, and why the message box sometimes isn't there.

  • In the app
  • On zinola.in

Updated

To send a message in a circle, open one of its groups and type in the box at the bottom. A message can be up to 4,000 characters and carry up to 10 photos.

  1. Open the group

    In the app, go to Circles, open the circle, then the group. On the website, open Circles, then the circle and the group.
  2. Type your message

    The box says Message followed by the group's name. To tag someone, type @ and pick them from the list.
  3. Add anything else

    Tap + for photos, documents, a location, a poll and more. See Send photos, documents, location and more.
  4. Tap Send

    Your message appears straight away and shows its ticks as it goes out. See Ticks, “Seen by” and typing.

If a message doesn't go

When your connection drops, the chat title shows Connecting… or Waiting for network. A message that couldn't go stays in the chat:

  • In the app it says Couldn't send · Tap to retry. Tap it to try again, or press and hold it to delete it.
  • On the website it says “Could not send. Tap to try again.”, with Try again and Discard.

When you can't send

If there's no message box, one of these is usually why:

  • You're not in the group yet. Tap Join, or Ask to join for a private group. See Join, request and leave groups.
  • Only admins can send in this group, like Announcements. You can still read, react and vote.
  • An admin muted you. You'll see until when. You can still read and react.
  • The circle is archived. You can still read it, but nothing new can be added.
  • You're reading an open circle without being a member. Join the circle to say something.

Common questions

How long can a message be in a Zinola circle chat?
Up to 4,000 characters, with up to 10 photos in one message.
Why can't I send messages in a group?
You may not have joined it yet, it may be a group where only admins can send, an admin may have muted you, or the circle may be archived.
What happens if my message fails to send?
It stays in the chat marked as not sent. Tap it to try again, or hold it to delete it.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

Running a business?

Zinola for Business help

Go to business help