Zinola Help CenterIndia

Pin a message to the top of a group

Pin up to 10 important messages for everyone in a group, step through them, unpin them, and who is allowed to pin.

  • In the app
  • On zinola.in

Updated

Pinning keeps an important message at the top of a group for everyone, such as the water tanker number or this month's maintenance due date. A group can hold up to 10 pinned messages.

  1. Open the message's options

    In the app, press and hold the message. On the website, open its menu.
  2. Tap Pin to the top

    On the website the option is Pin. Everyone in the group now sees it in the pinned strip.

The pinned strip

The strip sits under the group's name. With several pins it reads PINNED · 1 OF 3, and tapping it steps through them and jumps to each one in the chat. To see them all at once, open Pinned messages and tap Go to message on any of them.

Unpin

Choose Unpin from the message's options. In the app you can also press and hold the pinned strip.

The 10-pin limit

A group holds 10 pins. Pinning an eleventh removes the oldest pin, so keep the list for things people really need.

Who can pin

  • In a circle group: admins, and members too if Pin messages is set to Everyone in Circle permissions.
  • In a personal chat: either of you.

New members may also see pinned messages from before they joined, if the admin who approved them chose that. See Approve or decline join requests.

Common questions

How many messages can I pin in a Zinola group?
Up to 10. Pinning another one removes the oldest pin.
Why can't I pin a message in my circle?
In circle groups, pinning is for admins unless an admin opens Pin messages to everyone in the circle's permissions.
Does pinning a message notify everyone?
It shows at the top of the group for everyone. To find all pins, open Pinned messages from the strip.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

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