Zinola Help CenterIndia

Mute a chat, group or circle

Silence a personal chat, a group or a whole circle for 8 hours, a week or always. @-mentions still get through.

  • In the app
  • On zinola.in

Updated

Muting a chat stops its sounds and banners for a while or for good. You can mute a personal chat, one group, or a whole circle. An @-mention of you still gets through.

  1. Find the mute option

    See where it is for each kind of chat below.
  2. Tap Mute

    Choose For 8 hours, For 1 week or Always.
  3. Unmute any time

    Use the same menu and tap Unmute.

Where to find it

WhatIn the appOn the website
A personal chatPress and hold it in CHATS, or ⋯ › Mute inside the chatThe mute menu at the top of the chat
One groupPress and hold the group in the circle's list › MuteHover over the group in the list, or use the mute menu at the top of the group
A whole circle⋯ at the top of the circle › Mute communityMute community at the top of the circle's page

What muting does

  • No sound or banner for new messages.
  • The chat drops out of your badge counts. Unread messages still show inside the circle, so you can catch up when you like.
  • An @-mention of you still notifies you.
  • A muted chat shows when the mute ends, for example “Muted until 9:00 pm”.

What can't be muted

Chats about marketplace listings and enquiries with businesses can't be muted. They're about a deal in progress, so they stay on.

To mute posts and other things outside chats, see Mute a post, chat or circle.

Common questions

How do I mute a WhatsApp-style group on Zinola?
Press and hold the group in the circle's list in the app and tap Mute, then choose 8 hours, 1 week or Always.
Will I still be notified if someone mentions me in a muted group?
Yes. An @-mention of you still notifies you, even in a muted group or circle.
Why can't I mute a marketplace chat?
Chats about listings and business enquiries can't be muted, because they're about a deal in progress.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

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