Zinola Help CenterIndia

Reply rules and limits

Replies take up to 4,000 characters and 10 photos, nest one level, and allow 3 recommendations each. What you can't do on your own post.

  • In the app
  • On zinola.in

Updated

Replies have a few limits: length, photos, how deep a thread goes, and what you can do on your own post. Here they all are in one place.

The limits

WhatLimit
Length of a replyUp to 4,000 characters
Photos on a replyUp to 10
Recommendations from you on one postUp to 3
How deep replies goOne level: a response, and replies under it
EditingNo time limit

Past the limits you'll see messages such as That reply is too long — 4,000 characters at most., Ten photos is the most one reply can carry. and You've suggested 3 already — change one instead.

On your own post

  • You can reply, for example to thank someone or answer a follow-up.
  • You can't recommend someone or offer I can help on your own post. Zinola reminds you that it's your post, your neighbors will answer it, and you can still reply.
  • You can't tap ✋ Me too on your own post, or on your own reply.
  • Only you, as the asker, can mark This helped and Say thanks. See “This helped” and “Say thanks”.

Replying to a reply

Tap Reply under a response to answer it. You can't reply to a reply that's already nested; reply to the response at the top of that thread instead.

Sorting replies

  • App: Oldest first or Newest first. Tap the sort button to switch.
  • Website: Oldest, Newest or Top. Top ranks replies by seconds and reactions.

On the website, a reply the asker marked This helped always comes first.

Reacting and seconding

A plain reply takes the same six reactions as a post. A recommendation or an offer of help has a Second button instead. Seconding tells the person who wrote it that you agree, and helps the best answer rise. See React to a post.

Keeping it civil

Replies follow the Community Guidelines. If a reply breaks them, tap ⋯ › Report. See Report a post, person or message.

Common questions

How long can a reply be on Zinola?
Up to 4,000 characters, with up to 10 photos.
Why can't I recommend someone on my own post?
Recommendations and offers of help answer someone else's question. On your own post you can still reply.
How many businesses can I recommend on one question?
Up to 3. After that, change one of your recommendations instead of adding another.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

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