What are Zinola's Community Guidelines?

Zinola's Community Guidelines come down to one rule: be the neighbor you would want. Don't post anything you wouldn't say to a neighbor's face, under your own name. The full text is at zinola.in/rules (opens in a new tab).

Where to find them

• In the app: tap your photo › Settings › Legal & account › Community guidelines.
• On the website: the link is in the footer of every page, and on the sign-in and join screens.

What we expect

• Be yourself. One account per person, with real details. Don't pretend to be someone else, or a business you don't run.
• Write what you know. A review is about your own experience. A recommendation is someone you've actually used.
• Be helpful. Criticize the work, not the person.
• Other people's details are theirs. Don't post someone's address, phone number, workplace or photo without asking them first.
• Check before you pay. Zinola never asks you for money, and a deal between members is theirs alone.

What's never allowed

• Sexual content and nudity, and anything that sexualizes a child.
• Slurs and attacks on anyone's caste, religion, race, region, language, disability, gender or sexuality.
• Threats, harassment, stalking, and going after one person again and again.
• Violence, or encouraging violence or self-harm.
• Scams, fraud, impersonation, fake reviews and spam.
• Asking for money while pretending to be Zinola, or demanding an advance payment to “unlock”, “verify” or “approve” anything.
• Anything illegal under Indian law, or copied without permission.

Listings, reviews and circles

• No phone numbers in a listing's title or description. Buyers reach you through the chat.
• One review per person per business. Never give or take anything in return for one.
• The same rules apply inside circles. Circle admins can also remove, block or mute members.

When rules are broken

Content can be hidden automatically or by a moderator, and accounts can be warned or suspended. See Why something you posted is hidden. A new account made to get around a suspension is removed too.

To flag something, report it. The binding version of these rules is in our Terms of Use (opens in a new tab).