Zinola Help CenterIndia

Ask your neighbors a question

Post a question to people in and around your area, get notified when they answer, and mark the reply that sorted it.

  • In the app
  • On zinola.in

Updated

Post a question to the people who live around you. It goes to your area and the areas next to it, and you get a notification each time someone answers.

  1. Start a question

    In the app, tap + at the bottom, then Ask a question. On the website, open Ask your street from the menu under your photo, or type in the Ask your neighborhood something… box on Home.
  2. Check that Ask is picked

    The composer has five types: Post, Ask, Request, Recommend and Event. Keep Ask selected so neighbors see a Question tag and an Answer button.
  3. Write it the way you'd say it

    “Does anyone know a good AC service person who comes on Sundays near Anna Nagar?” is perfect. Add photos if they help.
  4. Post it

    In the app, tap Post. On the website, tap Post to and your area’s name. The website then shows Posted to your area, with See your post and Write another.

Tips for a good question

The website shows these tips beside the box, and they hold in the app too:

  • Say what you need and where.
  • Add a budget or timing if it matters.
  • Mark the answer that helped when you're done.

What happens next

Neighbors can Answer, recommend someone with I know someone, or react. If someone has the same question, they can tap ✋ Me too, so you can see more people need the answer. See Say “Me too”.

When a reply sorts it out, tap ✓ This helped on it (the website says Mark as helped). The post then shows as Solved and the person who helped is told. See “This helped” and “Say thanks”.

Your question is public. To change who sees it in their feed, see Who sees your post.

The fields

FieldRequired?Limit
Your questionYes, or a photo8,000 characters
PhotosOptional10
Tags with @Optional3 businesses, 5 people
AreaOptionalDefaults to your area and the areas around it

For every field and its limits, see The post form, field by field.

Common questions

How do I ask my neighbors for a recommendation on Zinola?
Tap + › Ask a question in the app, or open Ask your street on the website. Say what you need and where, then post it to your area.
Who can answer my question?
Anyone signed in to Zinola who can see the post. It shows first in the feeds of people in your area and the areas around it.
Will I know when someone answers?
Yes. You get a notification for every new reply. If you don't have the app installed, you can also ask for an email when your question is answered.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

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