Zinola Help CenterIndia

Ask for help with a request

Post a request for a job or a thing you need. Neighbors reply with I can help or a recommendation; the website asks when you need it.

  • In the app
  • On zinola.in

Updated

A request asks your neighbors for a hand with a job, or to borrow or find something. It shows with a Request tag, and neighbors answer with I can help.

  1. Start a request

    In the app, tap +, then Need help (“Find someone for a job, or ask for a thing”). On the website, open Ask your street from the menu under your photo and pick Request.
  2. Say what you need

    “Looking for someone to…” Say what the job is and where. Photos of the job get faster replies.
  3. Say when, on the website

    The website asks When do you need it: Today, This week, This month or Flexible.
  4. Post it

    Tap Post in the app, or Post to your area on the website.

What neighbors can do

  • I can help offers a hand. The website asks them “What can you do, and when?”
  • Recommend someone or I know someone suggests a person or business who can do it.
  • A plain reply, a reaction, or ✋ Me too if they need the same thing.

Your post reads “needs help” after your name and shows Open until you mark a reply with ✓ This helped. Then it shows Solved. See “This helped” and “Say thanks”.

Your number stays private

Your phone number is never shown on a request unless you add it yourself. On the website you can attach one from the composer's + menu with Add a number. People must be signed in to see it. See Add photos, documents and location.

A request reaches your area and the areas around it, the same as a question. See Who sees your post.

The fields

FieldRequired?Limit
What you needYes, or a photo8,000 characters
PhotosOptional10
Tags with @Optional3 businesses, 5 people
When do you need it (web)OptionalToday, This week, This month or Flexible
Add a number (web)Optional8 to 20 characters
AreaOptionalDefaults to your area and the areas around it

On the website, your choice under When do you need it shows on the post as a badge, such as Needed this week or Timing flexible.

For every field and its limits, see The post form, field by field.

Common questions

How do I find someone nearby for a small job?
Post a request: tap + › Need help in the app, or pick Request on the website. Say what the job is and where, and neighbors can reply with I can help or recommend someone.
Can I ask to borrow something from my neighbors?
Yes. Use Need help and say what you'd like to borrow. Inside a circle you can also post a Wanted listing in the marketplace.
Is my phone number shown on my request?
No. Your number only appears if you add one to the post, and only signed-in people can see it.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

Running a business?

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