How do I buy and sell safely?

Most deals between neighbors go smoothly. A few simple habits keep it that way, whether you're buying or selling.

Before you meet

• Keep the chat on Zinola. Your number stays hidden in an enquiry, and you have a record of what you agreed. Share your number only once you're comfortable.
• Look at the person, not just the item. Tap their name to see their profile, how long they've been on Zinola, and any circles you share. See What's on a profile.
• Ask questions. Ask for more photos, the condition and the reason for selling. A genuine seller won't mind.

When you meet

1. Agree a time and place in the chat

   Use Schedule pickup so the time and place are on record.

2. Meet somewhere safe

   Pick a public spot or your society's gate in daylight, and tell someone where you're going.

3. Check before you pay

   Look the item over and switch it on if it's electronic.

4. Pay and close the deal

   Pay with UPI from the chat, then the seller taps Received and Mark sold.

Signs of a scam

• Someone asks for a “deposit”, “token amount” or courier charge before you've seen the item.
• A buyer sends a UPI “collect” request or a QR code and says you'll receive money by scanning it. You never need to enter your UPI PIN to receive money.
• Pressure to move to WhatsApp straight away, or to pay outside the chat.
• A price that's far too low, or a seller who can't meet in person.

If something goes wrong

Open the listing or the person's profile, tap ⋯ and choose Report. You can also block them. See Report a post, person or message and Block or unblock someone. If you've lost money, report it to your bank and to the cyber crime helpline on 1930 as soon as you can.