Why aren't my notifications arriving?
Check Zinola's switches, your phone's permission, quiet hours and Android battery settings when notifications don't arrive or are silent.
- In the app
Updated
If Zinola notifications aren't reaching your phone, the cause is usually a setting on the phone or in the app. Work through these checks in order.
Use the app
The website can't send notifications. Only the Zinola app can. See Get the Zinola app.Check Zinola's switch
In the app, tap your face › Settings › Notifications. Make sure Push notifications is on.Check your phone's permission
On the same page, Notifications on this phone should say On. If it says Off, tap it to turn notifications on for Zinola.Check the groups
Each kind of notification has its own switch, such as Your neighborhood, Messages or Replies and mentions. Turn on the ones you want. See Choose which notifications you get.
Arriving, but silent?
- Quiet hours may be on. Notifications still arrive, but without sound or vibration. See Quiet hours.
- Your phone may be on silent or Do Not Disturb.
- A circle or chat may be muted. See Mute a post, chat or circle.
Only arriving when the app is open? (Android)
Still nothing?
- Check Live connection on the same settings page. If it keeps saying Reconnecting, see “Could not reach Zinola”.
- Update the app to the latest version.
- Sign out and sign back in.
Everything is also kept in the bell, even when your phone stays quiet. See The bell and “What's new”.
Common questions
Why am I not getting Zinola notifications?
Check that Push notifications is on in the app's Settings › Notifications, and that your phone allows notifications for Zinola. The website cannot send notifications.
Why do Zinola notifications only come when I open the app?
Your phone may be stopping Zinola in the background. On Android, set Battery to Unrestricted for Zinola, and turn on Autostart on Xiaomi, Oppo, Vivo or Realme.
Why are Zinola notifications silent?
Quiet hours may be on, or your phone may be on silent. During quiet hours notifications arrive without sound.
Related articles
- Choose which notifications you getTurn push notifications on or off by group in the Zinola app: neighborhood, circles, messages, replies, enquiries, account and more.
- Set quiet hoursKeep Zinola silent at night: pick the hours, and let personal chats and @mentions still ring if you want.
- The bell and “What's new”How What's new sorts notifications into groups, shows 3 rows then See all, combines rows into “Ravi and 3 others”, and lets admins approve requests.
- Mute a post, chat or circleSilence a personal chat, a group or a whole circle for 8 hours, a week or always, or stop notifications for one post.