“Well, that broke” and other error messages
What Well, that broke, Nothing here and We could not load this just now mean, what to try, and how to report a bug to us.
- In the app
- On zinola.in
Updated
Sometimes a screen fails to open. Zinola shows a message instead of a blank page. Here's what each one means and what to do.
“Well, that broke.”
If it says Your phone changed theme. Reopen Zinola to match it., close the app and open it again. This happens when your phone switches between light and dark mode.
“Nothing here”
This means the link is broken, or the page has moved. Perhaps a post was deleted, a listing ended or someone changed their username. Tap Take me home.
“We could not load this just now”
Other messages
| Message | What to do |
|---|---|
| That did not work. Try again. | Something didn't save. Try the action again. |
| Could not load that. | Check your connection and try again. See “Could not reach Zinola”. |
| That photo did not upload. Try again. | Try again, or pick a smaller photo. |
| Update the app to open this. | Your app is too old for this feature. Update it from the store. |
Tell us about it
If something keeps breaking, write to hello@zinola.in. Tell us:
- what you tapped just before it broke;
- your phone model, and whether you use the app or the website;
- the Ref code, if you saw one.
See Contact Zinola.
Common questions
What does Well, that broke mean on Zinola?
Something went wrong inside the app, not anything you did. Tap Try again, or close and reopen Zinola.
Why does a Zinola link say Nothing here?
The link is broken or the page has moved, for example because a post was deleted or a username changed.
How do I report a bug in Zinola?
Email hello@zinola.in with what you were doing, your phone model and any Ref code you saw. On the website you can also use Tell us what you think.
Related articles
- “Could not reach Zinola”: what to doWhat the connection errors mean, from Still no connection to Still not loading, and how to get Zinola loading again.
- “Time to update”: update the Zinola appWhy the app asks you to update, how to do it from the App Store or Play Store, and the optional new-version notice you can put off.
- Contact ZinolaEmail hello@zinola.in for help and privacy@zinola.in for your data and grievances. How to reach Zinola's Grievance Officer.