What do review badges mean?
Verified, User review, Vouched and Checked by Zinola explained, and how they differ from a business's verified tick.
- In the app
- On zinola.in
Updated
A small label at the top of a story tells you how the review came in. A separate mark shows when Zinola itself has looked into it. They mean different things, so it's worth knowing which is which.
The labels on a review
| Label | What it means |
|---|---|
| Verified | The business sent this customer a personal, one-time review link. So the business itself is confirming the job happened. |
| User review | A neighbor's first-hand account that Zinola hasn't checked. Most reviews carry this label. |
| Vouched | The business was named approvingly by neighbors on the street. |
Checked by Zinola
Checked by Zinola is a separate mark. It means our team has looked into this particular review. A review can have both a label and this mark, for example User review and Checked by Zinola.
Checked by Zinola is not the same as Verified. Verified means the business vouched for the customer. Checked by Zinola means we looked.
Don't mix these up with the business's tick
A business page can also show a verified tick next to its name, with the words Verified business. That's about the business, not about any review: it means we checked the business and that it belongs to the person running the page. See What's on a business page.
Other things you might see on a story
- Anonymous or Someone near you: the writer chose to hide their name. See Post a review anonymously.
- Updated with a date: the writer shared a new experience, and their earlier review is below it as Previous review.
- Owner or Replied: the business owner has replied.
- Visited with a date: when the writer used the business.
What the labels don't mean
No label is for sale. Nobody can pay Zinola to get a badge, to move a review up, or to have a review taken down.
Business owners can read more in Review badges and the six ratings.
Common questions
What does Verified mean on a Zinola review?
What is the difference between Verified and Checked by Zinola?
Can a business pay for a better review badge?
Related articles
- What is a story on Zinola?A Zinola story is a neighbor's first-hand review of a local business. It doesn't disappear after a day like an Instagram story.
- Report a reviewReport a fake, abusive or spam review from its ⋯ menu. What happens next, and what isn't a reason to report.
- What do review badges and the six ratings mean?Zinola for Business · What Verified, User review and Checked by Zinola mean on a review, and the six details customers can rate.