The six ratings and “What stood out?”
Rate quality, timing, updates, price, ownership and attitude on their own, and tap chips like Fair price or Would hire again.
- In the app
- On zinola.in
Updated
Besides the overall star rating, a review can rate six things on their own, and highlight what stood out with a tap. All of these are optional, but they help neighbors see why you gave the stars you did.
Start your review
Give the overall star rating first. It's the only rating that's required.Open the detailed ratings
In the app, tap Rate details (optional). On the website, the six ratings are part of the form.Rate what you can
Give each one 1 to 5 stars, or skip any you can't judge. Skipped ones aren't counted.Tap what stood out
Under What stood out?, tap any chips that fit.
The six ratings
| What it measures | How it's shown on a story |
|---|---|
| The quality of the work | Quality |
| Whether they turned up on time | On time |
| Whether they kept you informed | Updates |
| Whether the price was fair | Price |
| Whether they owned their mistakes | Ownership |
| How they treated you | Attitude |
The wording on the form is a little longer, such as Kept you informed in the app or Kept you posted on the website, but it's the same six things everywhere.
What stood out?
These chips are quick praise with one tap:
- On time
- Fair price
- Quality work
- Polite
- Clean
- Would hire again
Pick as many as are true, or none.
Where the ratings show up
On a business page, the detailed ratings from every review are averaged into How they scored (on the website) or What they scored (in the app). Chips and the visit date show on your story itself.
To learn about the labels at the top of a story, see What review badges mean. Business owners can read about these ratings in Review badges and the six ratings.
Common questions
What are the six ratings in a Zinola review?
Do I have to fill in every rating?
What does What stood out mean on a review?
Related articles
- Write a review of a businessRate a business from 1 to 5, say what happened in at least 20 characters, and add photos, details and a visit date if you like.
- What do review badges mean?Verified, User review, Vouched and Checked by Zinola explained, and how they differ from a business's verified tick.
- What do review badges and the six ratings mean?Zinola for Business · What Verified, User review and Checked by Zinola mean on a review, and the six details customers can rate.