Zinola Help CenterIndia

What is “What neighbors say”?

Vouch for a neighbor you share a circle with as Helpful, Welcoming, Reliable or Kind, in the Zinola app.

  • In the app

Updated

WHAT NEIGHBORS SAY is a small section on a profile in the Zinola app. It lets neighbors who share a circle vouch for each other with one of four words: Helpful, Welcoming, Reliable or Kind.

  1. Open their profile in the app

    Tap their name or photo, then open the full profile.
  2. Find WHAT NEIGHBORS SAY

    It sits below their numbers and follow buttons.
  3. Tap a word

    Tap Helpful, Welcoming, Reliable or Kind to say so. The word lights up and its count goes up by one.

You can pick more than one word for the same person. To take one back, tap it again.

Who can use it

  • You can only vouch for someone you share a circle with, like your society, street or a club. If you don't share one, you'll see the counts but can't tap them.
  • You can't vouch for yourself.
  • If nobody has said anything yet and you can't add anything, the section doesn't show.

What the person sees

They get a notification the first time you give each word. If you take a word back and give it again, they aren't told a second time.

The section shows a count beside each word, like “Helpful 4”. It doesn't list who gave them.

How it's different from Helped

Helped on a profile counts replies that someone marked This helped on their own question. WHAT NEIGHBORS SAY is a neighbor's word about the person as a whole. See What's on a profile.

Want to thank someone in the neighborhood more publicly? See Neighbor of the week and Appreciate.

Common questions

Why can't I tap Helpful on someone's Zinola profile?
You can only vouch for people you share a circle with. Join a circle together, or ask them to invite you to theirs.
Can I see who called me Helpful or Kind?
No. Your profile shows how many neighbors chose each word, but not their names. You get a notification when someone gives you one.
Can I take back what I said about a neighbor?
Yes. Open their profile in the app and tap the word again to remove it.

Still need help?

Send a request and a person on the Zinola team will reply, usually within a working day.

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