Leads & enquiries
Answer the people who message your business. 9 articles.
- What is a lead on Zinola for Business?Leads are enquiries from your Zinola page, the marketplace, WhatsApp, Instagram, Messenger or a spreadsheet, all in one inbox.
- Find your way around the Leads tabWhat the numbers at the top of the Leads tab mean, and how to filter enquiries by channel or date on the website and the app.
- Reply to a leadAnswer an enquiry from the Leads tab. Your reply goes by email, SMS, Zinola chat or back on WhatsApp, Instagram or Messenger.
- Save a note on a leadWhen a lead left no phone or email, what you write is saved as an internal note only your team can see.
- Move a lead through its stagesNew, Talking, Quoted, Won and Lost: what each lead stage means and how to change it on the website or in the app.
- Use quick replies in the business appAcknowledge, Ask for details and Quote coming fill the reply box with a ready sentence you can edit before sending.
- Why are marketplace messages in my leads?Buyers who message about a listing posted as your business arrive as leads. Reply from the Leads tab into their Zinola chat.
- Why can't I reply after 24 hours on WhatsApp?WhatsApp, Instagram and Messenger allow free replies only within 24 hours of the customer's last message. Here's what to do after.
- Import leads from a spreadsheet (CSV)Bring enquiries from Excel, Google Sheets or another listing site into your Leads tab with a CSV file.
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