Draft — not listed or indexed until it is published.
Reconnect or disconnect a channel
Fix a channel marked Needs attention by connecting again, or disconnect WhatsApp, Instagram or Messenger from Zinola.
- In the business app
- On business.zinola.in
Updated
Sometimes a connected channel stops working, for example after you change your Facebook password or remove access in Meta's settings. Zinola then marks it, so you know messages aren't coming through.
Check a channel's status
Open Channels: the tab on the website, or More › Channels in the app. Each channel shows one of these:
| Website | App | What it means |
|---|---|---|
| Connected | CONNECTED | Working |
| Needs attention | NEEDS RE-AUTH | Meta has stopped letting Zinola in. Any error is shown underneath |
| Not connected | NOT CONNECTED | Never connected, or disconnected |
Reconnect a channel
Open Channels
Find the channel marked Needs attention or NEEDS RE-AUTH.Tap Reconnect or Connect
In the app the button reads Reconnect. On the website, tap Connect.Sign in with Meta again
Use the account that runs the business page or number, and allow access.
When it shows Connected again, new messages flow back into Leads.
Disconnect a channel
Open Channels
Find the connected channel.Tap Disconnect
On the website, Zinola asks you to confirm. Tap Disconnect again, or Keep to stay connected.
After disconnecting, new messages from that channel stop arriving in Leads. Leads you already have stay where they are.
Related: Connect WhatsApp, Instagram and Messenger and The Leads tab.
Common questions
Why does my WhatsApp channel say Needs attention on Zinola?
What happens to my leads if I disconnect a channel?
How do I fully remove Zinola's access to my Facebook Page?
Related articles
- Why can't I reply after 24 hours on WhatsApp?WhatsApp, Instagram and Messenger allow free replies only within 24 hours of the customer's last message. Here's what to do after.
- Find your way around the Leads tabWhat the numbers at the top of the Leads tab mean, and how to filter enquiries by channel or date on the website and the app.